by Marine Abrantes
Behind Alma Conciergerie…
My name is Marine Abrantes, a Franco-Portuguese resident of Lisbon for over five years. Born in France from Portuguese parents, I have the privilege of being connected to two unique places: a mother from the Algarve, a land of golden beaches and maritime traditions, and a father from the majestic Serra da Estrela, a mountainous paradise. These two enchanting landscapes deeply nurture my connection to Portugal.
When the time came to find an internship for my final year of studies, Lisbon was the obvious choice. I was captivated by its distinctive architecture, unparalleled light, and cultural richness with which I instantly identified. After this internship, I had the opportunity to develop my career in the luxury real estate and hospitality sector, also I assisted prestigious families settled in Lisbon. These experiences allowed me to meet bespoke requests with boldness and elegance and to build a network of trusted national partners, all dedicated to excellence.
A personal anecdote: upon settling in, I discovered the extent of the administrative steps required. But whom should I contact? Where to begin? So many questions, yet few clear answers… This blend of professional and personal insights sparked my vision: to create an exceptional service tailored to both residents and newcomers, be they individuals or businesses.
My ambition? To offer you far more than mere support—a seamless experience that combines time-saving efficiency, transparency, and peace of mind, allowing you to focus on what truly matters. What do you think?
Our Commitment
TIME-SAVING
In a luxury concierge service, time-saving is a key commitment, providing efficient and personalized solutions to clients. By managing tasks quickly, offering 24/7 availability, and leveraging privileged connections, clients are freed from logistical constraints. Access to exclusive, tailor-made services helps optimize their schedule. The goal is to simplify their lives while providing comfort and efficiency.SERENITY
A luxury concierge service provides serenity by managing daily life discretely, enabling clients to focus on what matters without the burden of details. With bespoke services and constant availability, it ensures peace of mind, allowing clients to enjoy each moment comfortably and confidently.BACK TO THE ESSENTIAL
Alma Conciergerie’s “back to the essential” approach in luxury service frees clients from daily logistics, granting them the luxury of time. This choice allows them to relish meaningful moments with loved ones, pursue passions, and fully embrace the present.We are passionately dedicated to crafting 100% personalized experiences for our clients, driven by our unwavering core values of innovation, integrity, and excellence that inspire every aspect of our work. Our mission focuses on cultivating strong relationships, igniting creativity in problem-solving, and championing sustainability to create a profound and positive impact on our clients and the environment we cherish.Our Values
EXCELLENCE The relentless pursuit of perfection in every service involves a commitment to continuous improvement and innovation, ensuring we meet and elevate industry standards. Our focus on exceptional experiences and anticipating customer needs builds lasting relationships based on trust, reinforcing our reputation as a leader in unparalleled service.
PASSION FOR SERVICEA deep commitment to anticipating clients’ needs with kindness forms the core of our interactions, fostering genuine connections that make each encounter memorable. By listening to individual perspectives and focusing on empathy, we build trust and transform transactions into lasting relationships, setting ourselves apart in a competitive landscape through exceptional service that embodies our passion for people.
AVAILABILITY We ensure exceptional responsiveness and 24/7 service, promptly addressing all requests, regardless of complexity. Our dedicated team values timely communication, providing seamless support for routine inquiries and urgent issues alike, making your experience stress-free.
DISCRETION Upholding clients’ privacy and confidentiality is essential for establishing trust and fostering secure relationships. This commitment ensures a safe space for clients to express their concerns, enhances their satisfaction with our services, and reflects our core values, ultimately leading to enduring partnerships.
PERSONALIZATION Every client is unique, and we customize our services to meet their specific needs and preferences. By emphasizing open communication and building strong relationships, we aim to deliver exceptional, personalized experiences that make each client feel valued and understood throughout their journey with us.
ETHICS & INTEGRITY A commitment to honesty, transparency, and respect, fostering trust and accountability in relationships. We prioritize ethical practices, proactively addressing dilemmas, and believe that true success stems from our values and collaboration with like-minded partners for a sustainable future.
These values ignite a passion for exceptional service, where every detail is thoughtfully crafted to deliver an unforgettable experience steeped in luxury. The atmosphere radiates elegance and warmth, enveloping you in a world where your every need is lovingly anticipated by our dedicated team. Their unwavering commitment to excellence ensures that each moment is infused with high standards of care and attention. This exquisite blend of devotion and grace not only elevates your stay but also creates cherished memories that resonate deeply, truly embodying the essence of extraordinary luxury.