The Art of Travel Reinvented: When ALMA Conciergerie Meets Orla das Memórias
“Every Journey,
a Memory to Cherish.”
Founded in 2024 in Pombal, Orla das Memórias combines over a decade of expertise with a digital presence and local service. It crafts unique, personalized experiences in Portugal and abroad, for corporate, educational, sports, family, and romantic travel. Every detail is designed to make each journey unforgettable.
ALMA Conciergerie x Orla das Memórias: a Partnership Dedicated to Excellence.
Tailor-made journeys, refined local support, and experiences designed to the finest detail.
From planning to on-site reception, everything is seamless, personalized, unforgettable.
A shared vision: transforming every stay into an exceptional moment.
YOU DREAM, WE DELIVER.
Topic 1:
The origin and vision of luxury travel
What motivated you to create your travel agency and how did you come up with the idea?
Marta from Orla das Memórias: With over a decade of experience in the travel industry, I reached a point where I felt a deep desire to evolve and challenge myself further, to explore new horizons and take my career to the next level. The journey I had been on had taught me so much, but I knew it was time to create something truly my own, something that reflected my passion for travel and my vision of exceptional service. So, in early 2024, I made the bold decision to step into entrepreneurship and founded my own travel agency, driven by a desire to offer unique, personalized experiences that go beyond the ordinary.
What values guide your work and the approach you have with your clients?
Marta: My work is grounded in core values: respect, honesty, humility, and transparency. These principles guide every interaction, enabling a tailored, thoughtful, and meticulous approach. They are the foundation of a lasting relationship built on trust, where every experience is crafted to exceed the highest expectations.
Topic 2: Tailor-Made Travel
When you begin organizing a trip, how do you ensure it is perfectly tailored to each client?
Marta: The key to creating a perfectly tailor-made trip lies in attentive listening and a deep understanding of each client’s intentions and desires. Every traveler is unique, and each getaway has its own essence, deserving of meticulous and personalized research. By considering the most subtle details and approaching each request with care, I ensure that I design journeys that not only meet expectations but truly surpass the traveler’s dreams. Every experience is crafted as an exclusive work of art, shaped by the story and specific needs of those who will live it.
What small, often invisible details are essential to making a trip truly exceptional?
Marta: What truly distinguishes a travel agency from a simple online search is the ability to provide constant, tailored support, including 24/7 assistance throughout the trip, ready to intervene in case of unforeseen events. This reassuring presence, which goes far beyond a mere online transaction, ensures complete peace of mind for our clients while guaranteeing that every detail, even the unexpected, is handled with professionalism and efficiency.
Have you faced any particular experiences or challenges when organizing a unique trip for your clients?
Marta: The main challenge is often understanding the client’s true intentions, as it’s not always easy to grasp at first. However, with personalized service and a deeper connection, we can uncover their vision and craft the trip of their dreams, ensuring it aligns perfectly with their desires.
Theme 3: Trends and the Future of Luxury Travel
With the arrival of new technologies, how do you maintain the human aspect that is so important in luxury?
Marta: New technologies enhance efficiency, but the human aspect remains essential in luxury. We ensure a personalized approach, where each interaction is carefully tailored to the client's needs. Technology supports our services, but it never replaces the sincerity, empathy, and availability of a trusted person, always present to handle any unforeseen situation. This balance between innovation and humanity guarantees a luxurious and bespoke experience.
Theme 4: The Synergy Between Concierge and Travel Agency
How do you see the collaboration between a concierge and a travel agency in creating an even more exceptional service for clients?
Marta: The most valuable collaboration is one that offers the client a true “turnkey” travel experience — seamless, thoughtful, and fully personalized.
Truly bespoke service
The concierge understands the client’s habits, preferences, and lifestyle; the agency brings technical expertise and a wide network of travel partners. Together, they craft one-of-a-kind experiences, tailored to each individual.Efficient handling of the unexpected
Concierges are trained to manage unforeseen situations in real time. Working alongside the agency allows for swift and elegant solutions to any issues that may arise during the trip, ensuring peace of mind for the client.Access to exclusive perks
The agency offers preferred rates, upgrades, or private experiences, while the concierge enhances it all with refined touches — top-tier restaurant bookings, VIP access, or thoughtful personalized surprises.Seamless client journey
The agency ensures meticulous planning, while the concierge guarantees a flawless experience on-site — from the warm welcome at destination to curated post-travel recommendations.Higher client satisfaction and loyalty
This synergy between technical expertise and human-centered service delivers a complete, sophisticated offering — resulting in more satisfied, loyal clients.
Marine: Yes, I agree. I see the collaboration between Alma Conciergerie and Orla das Memórias elevates the client experience by offering a holistic and highly personalized approach. While the agency designs the overall journey — transport, accommodations, itinerary — the concierge acts as a daily facilitator, responding to every client wish before, during, and after the trip. This synergy creates a seamless, elegant, and tailor-made service where every detail is anticipated and every moment optimized. Together, we go beyond travel — we create a lifestyle in motion.
